General Questions

What are the main features of BoxPN?

  • OpenVPN
  • PPTP
  • SSTP
  • L2TP
  • Hide your IP address from hackers
  • 2048 bit encryption
  • Unblock Restricted Sites
  • 3 Simultaneous Connections
  • Torrent & P2P Network
  • Unlimited Bandwidth, Switching & Speed
  • 100% Private access to internet. No logs!
  • 80+ Global Fast VPN Servers
  • iOS & Android support

How does your VPN service work?

The data that leaves your computer through your ISP gets to our servers. We then encrypt all your information and connect you to the Internet

What VPN protocols do you offer?

We offer OpenVPN, PPTP, L2TP and SSPT protocols.

In what locations do you have servers?

We have over 80 servers in the following countries: Canada, the United States, the United Kingdom, France, Luxembourg, Netherlands, Germany, Italy, Spain, Russia, Turkey, Switzerland, Sweden, Iceland, Australia, Argentina, Panama, Singapore.

What Operating Systems do you support?

BoxPN supports Windows, Mac, Linux, iOS and Android (smartphones/tablets)

Do you keep any private data of BoxPN users?

We store only e-mail address and username so that you can login to our servers. However, since we do not keep logs, we cannot tie this information with your online activity.

Do you keep logs?

We do not ever monitor, record or store logs for any of our customer's activity.

What will my ISP see when I use your VPN?

Your ISP will only see a secure encrypted connection to one of our VPN servers and will not be able to determine anything else.

Is the service safe?

Yes, it's safe and secure. BoxPN encrypts all your data to prevent another entity from monitoring your activity. On top of that we do not store any information and do not keep logs.

Will my connection speed be affected?

There are a number of matters that could affect your speed.

The speeds can vary depending on your provider and your current speed. Generally, you can expect 10-30% decrease. Higher speeds ( 50Mbps and up) usually have a greater percentage loss of bandwidth while regular DSL connections have little loss.

VPN connection allows your connection to be encrypted over insecure network. However this means that all the information from your computer must be first sent to our secure servers for encryption and only then to your destination. This process slows down your speed. Moreover, depending on the distance between your location, our server and your destination, the speed may further slow down. For example, if you are located in South America and connect to a server in France, it will automatically slow the speed because of the distance.

If you value speed more than security, we recommend you setup PPTP since it has a lower encryption key than OpenVPN and thus much faster.

Will I have an access to multiple computer use?

BoxPN offers 3 simultaneous connectios

How do I get VPN Account?

Placing an order with BoxPN is very easy. Please go to order page, select a subscription plan, enter your registration details and choose payment method.

Which payment methods do you accept?

You can pay using Paypal, Visa\MasterCard, Perfect money, PaySafeCard, Ukash, DirectPay, SafetyPay, Sofortuberweisung, Giropay, Clickandbuy, SanalPara, MINT

Can I cancel any time?

Absolutely! You can cancel at any time.

How can I get support?

You can contact our support team by sending us an email using a simple online form.

How can I change my account email address?

In order to change your account email address please contact our Support Team.

How can I change my password?

In order to change your password, please login to our website. Go to My Account tab and click on the Change Password button. If you do not remember your current password, click the "Forgot Password" on the top right corner of our website to reset it. An email will instructions will follow.

How can I set up you service?

BoxPN created detailed setup guides. Just go to "How to setup" page and follow the instructions. If you have having trouble during the setup process, please contact our support team.